RETURNS POLICY

 

Return & Refund Policy

Thanks for shopping at icecooldesign.com

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 14 days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions on how to return your item to us, contact us:

enquiries@icecooldesign.com

 

ICE COOL LIMITED Unit 2B Grosvenor Drive, Tisbury, Wiltshire. UK SP3 6GX

The Hielo® is available now for wholesale order.

 

Trade Enquiries

Trade Enquiries

The Hielo® wine cooler by Ice Cool Design represents tableware innovation that’s a hospitality must-have.

In an age where customers are often required to handle and serve their own wine, the Hielo’s use of thermal conductivity, rather than contact cooling, enables guests to handle chilled bottles without wetness, peeling labels or accidental slips – using just five ice cubes for over an hour of cooling time.

The Hielo’s simple cooling ability maintains fridge temperature gently rather than immersing bottles in ice or cold water. The internal stilts keep the wine bottle elevated from ice and liquid, so hospitality owners can give their guests a fuss–free, mess–free wine experience.

It also cuts the cost of excessive ice use compared to traditional wine coolers and ice buckets.

Get in touch today to find out how you could transform your venue’s dining service with true tableware innovation.

The Hielo® wine cooler represents tableware innovation that’s a hospitality must-have.

With the Hielo®, hospitality business owners can give their guests a fuss–free, mess–free wine experience.

It also cuts the cost of excessive ice use compared to traditional wine coolers and ice buckets.

The Hielo® is available now for wholesale order.

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